Privacy Policy

Effective Date: January 12, 2026

At Transfert Marrakech, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our website at https://transfert-marrakech.com and our services (airport transfers, ground transportation, and tours in Marrakech, Morocco).

By using our website or services, you agree to this Privacy Policy. If you don’t agree, please don’t use our services.

1. What Information We Collect

We collect information you give us directly:

• When you book a service: Your name, email, phone number, pickup/drop-off locations, date and time, number of passengers, flight details (for airport transfers), and payment information
• When you contact us: Your name, email, phone number, and any message you send
• When you subscribe: Your email address for newsletters
• When you leave reviews: Your feedback and any information you include

We also automatically collect some information when you visit our website:

• Device information (IP address, browser type, operating system)
• How you use our website (pages visited, time spent)
• General location (based on IP address, not exact location)
• Cookies and similar technologies (see Cookies section below)

2. How We Use Your Information

We use your information to:

• Process and manage your bookings
• Send you confirmations, updates, and reminders about your reservations
• Coordinate your transfers and tours
• Process payments securely
• Respond to your questions and provide customer support
• Improve our website and services
• Send you marketing emails (only if you’ve agreed to receive them)
• Comply with legal requirements
• Prevent fraud and ensure safety

3. How We Share Your Information

We do not sell your personal information.

We only share your information with:

• Service providers: Payment processors, email services, website hosting, drivers, and tour guides who help us provide our services. They are required to protect your information.
• Legal requirements: When required by law or to respond to legal requests
• Safety: To protect our rights, property, or safety, or to prevent fraud
• With your consent: When you explicitly agree to share your information

4. How We Protect Your Information

We take security seriously and use industry-standard measures to protect your information:

• Encryption for sensitive data
• Secure payment processing
• Regular security updates
• Limited access to your information (only employees who need it)

However, no internet transmission is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.

5. Cookies

We use cookies (small text files) on our website to:

• Remember your preferences
• Understand how you use our website
• Improve your experience

You can control cookies through your browser settings. Disabling cookies may limit some website features.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing emails
• Request a copy of your data

To exercise these rights, contact us at contact@transfert-marrakech.com

7. How Long We Keep Your Information

We keep your information only as long as necessary to:

• Provide our services
• Comply with legal requirements
• Resolve disputes

When we no longer need it, we securely delete or anonymize your information.

8. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

9. Links to Other Websites

Our website may contain links to other websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We’ll notify you of significant changes by:

• Updating the “Effective Date” at the top of this page
• Sending you an email (if we have your email address)
• Posting a notice on our website

Your continued use of our services after changes means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your information, please contact us:

Transfert Marrakech
Email: contact@transfert-marrakech.com
Phone: +212 6 61 88 70 20
Address: Boulevard el Mansour Eddahbi – Marrakech – Morocco
Website: https://transfert-marrakech.com

12. Governing Law

This Privacy Policy is governed by the laws of the Kingdom of Morocco. Any disputes will be resolved in the courts of Marrakech, Morocco.

Last Updated: January 12, 2026